Returns policy

Returns

If you are ordering from Seal Medical Supplies Ltd for your own use (for a non-commercial purpose), then the Consumer Contract Regulations apply.

If you are ordering from Seal Medical Supplies Ltd for a business (for a commercial purpose), then the Business-To-Business Terms & Conditions apply.

Goods are not supplied on a sale or return basis. If any Goods are returned, the Goods must be unused and in original packaging and fit for resale. Returns will only be accepted with prior written permission of the Company. This must be obtained within 10 working days of date of delivery.

In the event of Customer not being entirely satisfied with any goods received, notification must be made to Seal Medical Supplies Ltd. Failure to do so will result in credit/refunds not being issued.

Items made to Customer's own specification or that have been specifically ordered will not be accepted for return unless faulty. Unless agreed with the supplier, such returns are subject to any charges and transit costs imposed by suppliers.

The Company accepts no responsibility for goods lost during transit when returning the product to ourselves.

Please always check the goods being delivered to you before signing for them. When signing, you are accepting that the items are in good condition and not damaged.

Any international deliveries may be subject to additional customs, duty and/or VAT clearance. These costs will be confirmed to the Customer after point, or order from the carrier, and cannot always be confirmed prior to point of purchase, subject to fluctuations and outside of the suppliers’ control.

No replacements are available whilst goods are exchanged, replaced or repaired.

Goods will not be acceptable for return if they have been relabelled or used in any way, or if any tamper-evident seals have been broken. A returns note also needs to be provided by the customer in connection with all returns of non-faulty goods.

Temperature-controlled and pharmaceutical items will be accepted to correct defects and delivery errors only. In such cases, the goods must be stored according to Manufacturers instructions.

Non-faulty goods are potentially accepted back at the sole discretion of the Company and will be subject to a handling charge of minimum 25-35% of the net invoice value or a minimum charge of £15, whichever is greater, plus postage payable by the customer.

All prices on our website are displayed on an “invitation to treat” basis. If a product is ordered (and the price is incorrect), we are not obliged to sell the product at the incorrect price. The order will be cancelled, and a refund will be processed.

If there is a problem with the payment (if your bank declines the payment, there are security concerns, etc.), we will contact you to advise. We reserve the right to decline an order or payment; we can also insist that an order is only sent to the registered address of the payment card.

Business-To-Business Terms & Conditions

When ordering from Seal Medical Supplies Ltd for commercial purposes, the Consumer Contract Regulations do not apply.

Please also note, on occasion, there may be lines that are non-returnable, subject to manufacturer and supplier discretion. Where an item is non-returnable, the customer will be made aware at point of sale due to its specificity. Seal Medical Supplies Ltd do not accept liability where this is the case, or a dispute arises if the customer wishes to return based on third-party supplier terms.